Some service failures to report, but still excellent!
Our stay at this impressive ski resort was excellent, as it was last year’s. However, we had to report some service failures, mainly at reservation and housekeeping. They made a big confusion with guests names and were not able to correct until the end of our stay. Also, room cleaning was not performed during normal housekeeping hours and Four Seasons APP didn’t work properly. Rather than that, our stay was great. Rooms are great and very spacious – decoration could be modernized, though. Ski concierge, hotel concierge, spa and other services were exceptional! Great well trained staff – a signature of FS Hotels.
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